The line at the train station ticket counter is always long and now, totally unnecessary. Using the automatic ticket machine is a snap. (On a side note, as I type this post, the bells of Santa Croce are ringing in Florence just down the street from my apartment.) They have an easy to use English option and the screens are simple to use.
All you have to do is choose your destination city, the date you wish to travel, how many passengers, whether or not you want to reserve a seat, and then pick the train you want to travel. You can pick today or any date in the future.
There is really no reason not to use the automatic ticket machine and avoid the lines.
Check out my video on it. It takes all of 2 minutes to buy my tickets.
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